Returns & Exchanges

At Carlin Brothers Coffee, we strive for every cup to be perfect, but if you are not satisfied with your purchase, we are here to help. Due to the perishable nature of coffee, we offer refunds or replacements on items that arrive damaged or do not meet our quality standards.

1

Contact Support

Email our customer care team within 14 days of receiving your order with your order number and a brief description of the issue.

2

Provide Documentation

For damaged goods or quality concerns, please attach a photo of the product and the packaging to help us improve our roasting and shipping processes.

3

Review Process

Our team will review your request within 48 hours to determine eligibility for a full refund, store credit, or a fresh replacement shipment.

4

Resolution

Once approved, refunds are processed back to your original payment method within 5-7 business days; there is no need to mail back perishable coffee items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing