Frequently Asked Questions
Everything you need to know about your brew.
How long does shipping take for fresh coffee?
We roast our beans in small batches to ensure maximum freshness. Orders are typically processed within 1-2 business days and delivered via standard shipping within 3-5 business days.
Do you offer a subscription service?
Yes! You can subscribe to your favorite blends and save 15% on every order. Choose your delivery frequency and manage your subscription easily through your account portal.
What is your return policy for food items?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 14 days for a replacement or refund.
Are your coffee beans ethically sourced?
Absolutely. Carlin Brothers Coffee is committed to sustainability and fair trade practices. We work closely with farmers to ensure high-quality beans and fair wages for all workers involved in the process.
Can I order coffee pre-ground or only as whole beans?
We offer most of our blends as both whole bean and ground. You can select your preferred grind size—optimized for drip, French press, or espresso—on the product page before adding it to your cart.
How should I store my coffee to keep it fresh?
To maintain peak flavor, store your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the taste of the beans.